Gym Store uses a variety of LTL (Less Than Truckload), Road freight companies as well as carries out in house deliveries on selected orders.

All of our new products are flat packed and ready for transport, the assembly is offered on request.

Gym Store uses a variety of LTL (Less Than Truckload), Road freight companies as well as carries out in house deliveries on selected orders.

All of our new products are flat packed and ready for transport, the assembly is offered on request.

Yes, we can professionally deliver and install your products into any location. We will test and calibrate each unit to ensure the best product experience every time.

If you are located outside of Gauteng or Cape Town, Gymstore has established a network of trusted professional delivery and installation companies that can meet your needs.

If you are purchasing a full gym package, we can have one of our experienced key account managers fly to your location, who will design, coordinate, and execute your gym plan efficiently.

ALL ORDERS SHOULD ALWAYS BE INSPECTED PRIOR TO ACCEPTANCE!

In event that your order was damaged in transit, make a note on the delivery note that the driver has with him/her.

If the damage is MINOR (e.g. cracked or dented covers, scratched paint, missing end caps, broken console, etc.) please make a note on the delivery note and ACCEPT shipment. Once signed for, please contact your Gymstore representative so that we can replace or repair any parts issues and be reimbursed by the shipping carrier as per your delivery notes.

If the damage is MAJOR (e.g. cracked frame, bent steel, forklift punctures, or other extreme cases that would render a product unusable), you have the right to refuse delivery. Make sure to note all the outstanding issues on the carriers delivery note, and call us immediately at 011 792 6603, so that we can guide you through the process of receiving a replacement unit/store credit.

Curbside freight is the standard delivery service via freight carriers, that leaves your product on the first dry landing of your home or business (e.g. driveway/front doorstep, or commercial storefront). The trucking company will call you in advance to schedule a time of delivery. Typically, it will be scheduled during business hours Monday-Friday and they will provide you with a 2-5 hour window for delivery.

PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE!

If your equipment is damaged, please read the procedure above.

Inside delivery is a service provided by Gymstore or speciality delivery companies that will bring in your fitness equipment order up to 50 feet inside your home or business. If required, the service will also include disassembly of equipment to move through your location and reassembly of the product in the selected final location.

PLEASE INSPECT YOUR DELIVERED ORDER FOR DAMAGES PRIOR TO ACCEPTANCE!

If your equipment is damaged, please read the procedure above

Most of our products are flat packed in cardboard boxes, or bubble-wrapped. In most cases, products ship de-assembled.

For larger orders or full trailer loads, Gymstore will blanket wrap your shipment and thoroughly secure all products to the shipping trailer floor.

Please note: Most new equipment orders come factory packaged, and require simple assembly. If you would like to have a professional assembly, please contact us.

Many customers choose to install their own equipment for additional savings on shipping.

Difficulty:

• Easy: 1-2 People
• Moderate: 2-3 People
• Hard: 3-4 People, disassembly required
• Very Hard: 3-4 People, disassembly required

Equipment

• Treadmills: Hard
• Ellipticals: Moderate
• Steppers: Easy
• Exercise Bikes: Easy
• Spin Bikes: Easy
• Rowers: Easy
• Strength Equipment : Moderate to Hard
• Selectorized Strength Equipment: Moderate to Very Hard
• Specialty Equipment: Moderate

Shipping costs are based on the volume, size and weight of your order and calculated on request/checkout.

Most orders will be shipped from our Head offices in Randburg, Some new equipment orders will be shipped directly from the manufacturer to your door. We will notify you of the shipment from location and estimated delivery date.

Sure! As soon as your order is completed, we will contact you to schedule a convenient pick-up time and date.

Please notify your key account manager when placing the order, if you will be picking the order up. All pick-ups will be from our showroom in Randburg.

Of course, you can!

Although we offer some of the most competitive shipping rates, we understand that our customers sometimes have relationships with couriers. We can provide you with the package dimensions required to get your own quote. If your quote is lower than our quote, we have no issues using your courier; however, if any damage during transit occurs after leaving the Gymstore warehouse, you, the customer, would be responsible to contact the courier company and file the associated claims.

All equipment delivered by Gymstore or trusted freight carriers is insured for the full sale value, not including shipping costs. If shipped through Gymstores network of trusted couriers, Gymstore will supersede the damage claim and make any and all repairs at the location of the customer.